The Website and Content is available in English Language. The English version is the original version and the only one binding on MIRROX CRYPTO LIMITED; it shall prevail on any other version in case of discrepancy. MIRROX CRYPTO LIMITED shall not be responsible for any erroneous, inadequate, or misleading translations from the original version into other languages.
MIRROX CRYPTO LIMITED as the Company, registration number 10970900, having its registered office at Lovelace Road, Bracknell, Berkshire, United Kingdom RG12 8SN, which operates on behalf of FGC, holding financial services license, offers access to its web page and use related services by any individual or corporate entity (hereinafter referred to as the Client) according to the procedure and on the terms and conditions described in this Agreement.
The Agreement becomes effective as of the date when the Client opened a trading account and transferred funds to the Company’s account(s) to ensure minimum trading deposit.
1. Payment Procedures
1.1. Client shall fund his trading account within 90 calendar days from the date of its opening in an amount not less than define terms for the type of account (minimum initial deposit).
1.2. The Company has the right to close/cancel an account with the balance less than 1 cent (one-hundredth of a US dollar), if the above account balance existed for more than 90 calendar days.
1.3. Client may request withdrawal of funds from his trading account in the amount not used to cover the margin, but not more than current balance. The minimal allowed withdrawal amount is 50 USD.
1.4. Client places a funds withdrawal order using the Company website’s interface. Company is not responsible for any third party access to the Client personal information and withdrawal orders. Once an order has been received, the withdrawal amount may be deducted from the Client’s trading account.
1.5. In some cases fund transfer may take five banking days after receiving a Client’s order. The security service of the company has the right to hold the order up to 10 business days, previously having notified the Client.
1.6. The Client will be given the Company’s banking details to transfer funds to his trading account via the Company’s website, or may place an account funding order in electronic (placed using the Company website’s interface) or written form.
1.7. When funding his account, the Client shall use the Company’s current banking or electronic wallet details, received at the Company’s website only and effective on the payment date. Current banking details mean details received within 24 (twenty four) hours prior to payment. The Company cannot be held responsible for the funds which the Client transferred using banking details different from current, and does not offer investigation and refund of Client’s payment and cannot credit these funds to Client’s trading balance. Trading deposit funding orders may be issued, and current banking details may be received in the appropriate section of trader’s web entry on the payment day.
1.8. Deposit/withdrawal fees are payable by the Client.
1.9.When the trading account balance is funded using online payment systems, Client may order withdrawal only to the same payment system which he has used to fund his trading account in the corresponding currency or it's equivalent. Trading profit may be withdrawn to any of the payment systems (up to a Client’s wish).
1.10. When the trading account balance is funded using direct bank transfer, funds will be credited within 1 working day (after the transfer was actually credited to Company account). The minimum funding amount is 5000 (EUR or USD). Clients who fund their account using direct bank transfer may order withdrawal only to the account from which the payment was done. A bank transfer fee 50 USD will be applied (for international bank transfer).
1.11. Company reserves the right to reject a request for withdrawal in case of an explicit intention to exchange customer funds from one payment system to another.
1.12. Account balance funding using a third party credit card is prohibited.
1.13. If case of funding by using Visa/Mastercard, withdrawals can be done via bank transfer, or by using a specially issued Master card, sent to client by ordered mail.
2. Customer and Company Responsibilities
2.1. Client is notified and agrees that the Company cannot be held liable for Client’s actions or inactions during conversion operations. Responsibility for trading account monitoring is the Client’s duty.
2.2. Company reserves the right to amend this Agreement notifying the Client about it at least 2 business days prior to the effective date of these amendments. Posting the relevant information on the main page of the www.mirroxcryptoltd website for the period of at least 3 days is also considered as notification.
2.3. All rights and obligations of the Company and the Client represent a long-term commitment, which remains in force up until the Company receives a Client’s notice of termination of this agreement or closing his trading account.
2.4. Company cannot be held responsible for non-fulfilment of any obligations involving quality of online communication of information to the Client terminal or use of information, software, and interfaces of websites which do not belong to the Company.
2.5. Client realizes that any market recommendations and information communicated to the Client by the Company, its representatives, or third parties do not constitute as an offer to make operation/transaction.
2.6. Client realizes that
a) any payments which Client makes using the banking details received earlier than 24 hours prior to the payment execution time or not at the appropriate sections of the Company website, which differ from the Company’s current banking details do not entail the Company’s liability or obligations concerning investigation, refund or credit of this payment to the Client’s trading balance.
b) any actions committed by the Client or third parties (by Client’s fault or with Client’s participation), which destabilize the Company’s business or performance of the Company’s services, equipment, or software may result in the Company’s refusal (on the basis of private law) of servicing the Client’s current trading account and cancellation of all trading orders, with full refund of the remaining deposit. Company must notify the Client about the reasons for the above decision. Company also may reject such Client’s new registration in the future.
2.7. Persons under 18 years or under the age of majority, which is legally allowed to participate in financial trading, can not use the services of the Website.
2.8. The Client declares and guarantees that:
- he is sane
- his age is minimum 18 years old
- information which Client provided to the Company is true and correct
- he shall notify the Company about any and all changes in this information within one day after the change took place
- the e-mail address used by the Client is not in use by anyone else. Any and all notices, requests, complaints, and information received from this address are considered as sent by the Client.
2.9. Company may request from Client a confirmation of accuracy of the personal account data for a due diligence and in the event of a withdrawal request. Company may request a notarized copy of the Client’s ID and the document proving his place of residence. Inability to provide requested documents may result in the Company’s refusal (on the basis of private law) of servicing the Client’s current trading account and cancellation of all trading orders, with full refund of the remaining deposit. Company must notify the Client about the reasons for the above decision. Company also may reject such Client’s new registration in the future.
2.10. Client agrees to provide all documents and notices, notarize documents, and take all other actions which the Company may request in accordance with the Anti Money Laundering Policy
2.11. In case of double registration of the same Client, the Company has the right to cancel duplicated registrations, cancel opened positions and withdrawal requests. All duplicated accounts will be frozen for investigation purposes.
3. Customer risk notice
3.1. Client understands that the risk of suffering trading losses may be quite significant. Client should analyze his financial capabilities before engaging in trading operations.
3.2. Client realizes that he may completely lose his all initial funds and any additional funds used when trading on the market.
3.3. Client agrees that the company cannot be held responsible for Client’s losses caused, directly or indirectly, by the government restrictions, restrictions of foreign exchange or market rules, suspension of trading, military operations, or other conditions usually called the ‘force majeure circumstances’ which lie beyond the company’s control.
3.4. Client was informed about additional risks associated with the specifics of functioning of e-trade systems and the problems of Internet communication nodes.
3.5. Client bears full responsibility for the risks associated with the storage of trading account access data, and must ensure that third parties cannot access the trade terminals. Client’s losses and risks associated with the restoration of access to the trading account imposes no obligations on the Company, other than to provide new access data to the Client after identification procedure.
4. Terms of transactions
4.1. Trade is executed at prices offered to the Client, which are shown in the window of Clients’ trading terminal.
4.2. Company may decline the Clients’ request to open a new position, if the balance on his trading account is not sufficient to place a minimal trade.
4.3. Company may suspend its operations or revise client’s trades for the following reasons: failures on part of Internet access providers, failures in information flows, hacker attacks, and other illegal actions against the Company’s servers and equipment, force majeure circumstances, and suspension of trading on financial markets which concerns financial instruments used by the Company.
4.4. Company may revise (change) an executed trade upon discovery of software malfunction within 5 trading sessions after malfunction was discovered. In this case, Client will be provided by a market prices history from at least 2 independent quotes sources.
4.5. The Company has the right to cancel Clients’ trading orders and reject service provision, if fraud attempts were done in order to make profit using particularities of trading conditions and trading equipment, including registrations in Mirrox Crypto affiliate programs with a purpose of getting an extra profit from trading activity, where trading account holder and affiliate account holder is the same person, or trading account and affiliate account is operated by the same person.
5. Disputes, complaints and inquiries
5.1. The parties will try to settle all disputes by negotiation. The Company may accept Client’s complaints for review, if these complaints were expressed in writing and received within three calendar days after the dispute occurrence date.
5.2. Client’s inquiries will be considered as official and treated, if these inquiries were placed via the Company’s website interface, by e-mail sent to the addresses of the Company’s corresponding services, or by regular mail. Inquiries placed using online communication programs, such as Skype or similar, cannot be considered as official.
5.3. The Company will review Client’s complaints within ten business days after receiving from the Client all necessary and sufficient information which concerns this complaint.
5.4. In the event of disagreements concerning Client’s operations or the state of his trading account, the parties will review the protocols of Client’s operations using Company’s data.
5.5. If the Client will breach any of the above paragraphs, the Company reserves the right to block the Client access to its services and make a refund of the Client’s available deposit. Termination of service and refund of the deposit will come into effect upon expiration of 5 banking days after the Client was sent a notice by e-mail provided at the time of registration of trading account.
5.6. In case of failure to reach an agreement through negotiations and correspondence within 3 (three) months from the date of the initiation of a dispute its further consideration will be directed towards the justifiability in accordance with the laws of the Republic of Seychelles.
6. Know your customer
6.1. The Company has the right to request the customer to confirm his identity and information provided upon registration. At any time Client can be asked to provide an electronic copy, certified copy or notarized copy of a passport (at the discretion of the Company).
6.2. If the Client has not received a request to provide the documents, the procedure of verification is not mandatory, but the Client can voluntarily send a copy of the passport or other proof of identity.
6.3. In the case customer registration data (name, address or telephone number) have changed, the customer shall immediately notify the Company’s customer service asking to change the data.
6.4. All withdrawal requests should be processed to the same account, from where trading deposit was initially transferred.
6.5. Customer acknowledges that the registration data, referred to him for opening an account can be used by the Company in the fight against money laundering.
6.6. Customer is responsible for the authenticity of submitted documents (copies) and recognizes the right of the Company, in case of doubt about their authenticity, to contact authorities of the issuer of the document to verify its authenticity and if it detects a falsification of the document, Company has the right to place an account on hold and conduct an investigation.
7. Communicating with Clients
7.1. The Company may communicate with the Client by using:
- E-mail address provided by the Client
- Phone number provided by the Client
- Postal address provided by the Client
- Company Web site www.mirroxcryptoltd
The Company will use the details specified by the customer provided upon registration. Client must notify the Company of any changes in contact information within 3 business days.
7.2. Any correspondence (documents, announcements, notifications, confirmations, reports, etc.) will be considered as received by the Client:
- after one hour after sending to Client’s e-mail address
- Immediately after sending the internal mail in the trading platform
- Immediately after the telephone conversation with the Client
- Immediately after placing announcement in the Company Web site.
8. Termination of the agreement
8.1. Following agreement becomes effective as of its acceptance by the Client.
8.2. This agreement will be terminated if following occurs:
- In the case of expression of the wish by one of the parties to terminate this Agreement;
- In case of breach by the Client the terms specified in the agreement, the Company may terminate this agreement unilaterally by notifying the customer of such termination and returning to Client remaining funds from his/her trading account at the time of termination. Also, company reserves the rights to cancel all trading orders previously done by the client.
8.3. If the Company terminates the activities under this Agreement:
- Company warns the Client one month prior to such termination;
- The Company pays the Client the Client’s funds, which are on the account at the time of activity termination, as quickly as possible.
8.4. In case of death of the Client:
- The right to demand withdrawal of funds from the Client’s trading account transferred to the heirs;
- The right to use trading account and the right to conduct operations in the financial markets by heirs is not transmitted.
8.5. Customer agrees that the Company reserves the right at its sole discretion, suspend or discontinue all or part of the Client’s access the services by an appropriate notice by means of communication. In this case, this Agreement shall be terminated and Company terminates providing services to the Client.
9. Anti-Money Laundering Procedure
No person shall abuse this site for the purpose of money laundering. Mirrox Crypto may employ best-practice anti-money laundering (AML) procedures. Mirrox Crypto reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, clients who do not accept or conform to the following AML requirements and policies:
• Clients must provide all requested information upon registration.
• Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on file
• When a client maintains an account by means of telegraphic deposits, winnings will only be distributed to the holder of the originating bank account. When making deposits in this manner, it is the responsibility of the client to ensure that the client’s account number and registered name of the account owner accompany all transfers to Mirrox Crypto.
• When a client funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card.
• Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person.
• Mirrox Crypto may, from time to time, at its sole discretion, require a client to provide additional proof of identity such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account with cancelling of all previously done trading orders, until such proof has been provided to its satisfaction.
Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities.
10. General Withdrawal Procedure
Mirrox Crypto finance department handles all withdrawal requests submitted. From the time the request is made, Mirrox Crypto normally process each withdrawal request within 1 hour. However, in case of shortage of data on the client side, or delays on third-party side, the processing time may be longer.
The Mirrox Crypto finance team will determine the method of withdrawal. Client cannot request a withdrawal method. All funds must be returned to the source of the original deposit. However, in some cases, this may not be possible (such as in cases where the original deposit source was a MasterCard). Mirrox Crypto’s finance department will venture to find the fastest method of processing a clients withdrawal.
Identification is required for all withdrawals, regardless of the withdrawal amount. If the account is initially funded by credit or debit card, or is at any point funded using a credit or debit card, Mirrox Crypto will require a copy of the front and back of the credit card used, a government issued photo ID (such as a drivers license or passport) and a 3-months recent proof of address (such a bank statement or utility bill). Mobile phone bills and other general mail will not satisfy this requirement. If the Mirrox Crypto account has been funded using multiple credit or debit cards, the Mirrox Crypto finance department will require copies of all cards used before a withdrawal is approved.
Notwithstanding the above, if the withdrawal amount and/or the cumulative withdrawal amount, is or exceeds $1,800 or €1,800, no funds shall be transferred until the client’s identity, age and place of residence have been verified.
If the account is initially funded by wire transfer, or is at any point funded by wire transfer, a copy of the bank statement from the originating account showing the transfer will be required. Should the name on the bank statement differ from the person named on the Mirrox Crypto account, further documentation showing the connection between the user and the bank account will be required.
If the account is funded by an e-wallet (such as Qiwi), the client will be required to submit a photo ID and proof of address (as described above) where the address of the document submitted matches that on the users account at Mirrox Crypto.
When sending required documents, please follow these guidelines:
- Please always send colour copies, scans or photographs
- Please do not enlarge, shrink or otherwise manipulate the size of the subject matter
- When sending copies of cards, please conceal the middle 8 numbers on the card. Please ensure the first and last four digits are visible. Cards sent showing all digits will be deleted immediately.
- When sending bank statements, please ensure the name and address information are visible, as well as the transfer sent to the company. You should then conceal all other information.
If the withdrawal amount, or cumulative withdrawal amount on the account, exceeds €1,800 or $1,800 (depending on account currency), Mirrox Crypto’s finance department will require certified copies of all identification documents, regardless of whether uncertified copies have previously been submitted.
Documents must be certified as true original copies by a notary public, or at the post office.
No withdrawals will be processed until such time as the Mirrox Crypto finance department has obtained all required identification and verified their authenticity. Once identification has been obtained once (or in the case of higher limit withdrawals, twice), ID will not need to be provided again with the exception of if additional payment methods or cards are used to fund the account, in which case copies of further cards or bank statements will need to be provided.
Once the withdrawal has been approved, please allow an additional 5 to 6 working days for the funds to show in a client account. Please note that larger withdrawal amounts may take additional time as they may be subject to fraud checks by the processing and receiving banks. These additional checks are not performed by, or at the request of, Mirrox Crypto and we do not have control over this process.
In order to fund a trading account at Mirrox Crypto, client can do so by bank transfer, using an e-wallet or by utilising one of the following major credit card.
Mirrox Crypto charges no fees to the client to deposit using any approved deposit method.
Please also note that some card issuers may charge a fee to make a deposit into your Mirrox Crypto account. Please check the terms and conditions of your card, or call your issuer directly, if you think your issuer or bank may charge you a fee. Any charges issued by the bank or issuer must be disputed directly with them, as Mirrox Crypto has no say or input on these fees.
Once a deposit request via bank transfer is submitted, it can take Mirrox Crypto up to 3 business days to process the request and verify the funds have been received.
A deposit request via credit, debit card or via e-wallets into a trading account will be processed within 3 hours. From time to time, issuing banks may place security blocks on cards – clients may need to call their bank to have these blocks removed.
The trader can impose self-deposit limits by contacting the Mirrox Crypto support team via email support@mirroxcryptoltd
12. Fees and Charges
The amount that is displayed as client “Payout” is free from fees. Accordingly, the “Payout” amount will be the exact amount credited into your trading account.
Client may access all records of transactions on line at no charge.
There is no charge to open or maintain an account at Mirrox Crypto.
In the case that no transaction has been recorded on a trader’s account for thirty months, Mirrox Crypto may remit the balance in that account to the client.
In order for a client to claim funds from a dormant account, closed, blocked or excluded account, one must contact Mirrox Crypto by email on support@mirroxcryptoltd
Client expressly authorise Mirrox Crypto to collect any account fees due and owing pursuant to these terms and conditions by debiting the client credit card on file, or by debited the client’s trading account.
13. Cancellation Policy
Mirrox Crypto reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
if Mirrox Crypto has reason to believe that a person’s activities on the Site may be illegal;
if Mirrox Crypto may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
if Mirrox Crypto consider that one or more operations on the Site were made in violation of this Agreement;
if client has failed to provide Mirrox Crypto with the Know Your Client (KYC) documents.
Client can request cancellation of service at any time, in case if there are no open positions openned. If trading positions are oppenned, client has to close it or wait till expiration . All withdrawal requests has to be treated based on standard withdrawal conditions, described in paragraph 12 and 13.
In the Agreement any reference to an individual person shall include corporate entities, unincorporated associations, partnerships and individuals.
Headings and notes in the Agreement are for reference only and shall not affect the contents and interpretation of the Agreement.
In the Agreement references to any law shall include references to any statutory modification or re-enactment thereof or to any regulation or order made under such law, statute or enactment (or under such a modification or re-enactment).